Best Practices for De-escalation
Regardless of what health care speciality you work in, there will be a time when you’re confronted by someone who’s aggressive, angry, or noncompliant, whether a patient, a patient’s family…
Regardless of what health care speciality you work in, there will be a time when you’re confronted by someone who’s aggressive, angry, or noncompliant, whether a patient, a patient’s family…