What is Clipboard Health’s Billing Policy?

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As with the Clipboard Health App, invoices can only be opened on web browsers similar to Google Chrome, Firefox, and Microsoft Edge.

Billing Cycle and Policy

As part of the billing cycle, CBH uses Electronic Timecards (E-TC). We request that our partner Facilities agree to use our E Timekeeping system for DailyPay, a benefit popular with our HCPs.

Our Billing cycle is set-up to run bi-monthly.  Shifts filled from the 1st to the 15th will be billed first, and then shifts filled from the 16th through the end of the month will be billed. Invoices will be accompanied by Clipboard Health billing reports and copies of agency Electronic Timecards.

Invoicing Procedures and Policy

Clipboard Health will send an invoice to the facility for staffing services provided twice a month: once for the shifts filled between the 1st to the 15th and again for shifts filled between the 16th through the end of the month. These invoices will be accompanied by agency billing reports and copies of agency Electronic Timecards. Agency billing reports and agency Electronic Timecards will supersede client timekeeping records. Facilities will pay the fees on the invoice within 15 days of receipt.

Disputing a Shift Confirmation

If the facility wishes to dispute any shift confirmations, it must be done by 5:00 pm Pacific Time on the day following receipt of the emailed invoice. The facility can respond to the email (ops@clipboardhealth.com) and include a detailed explanation of the dispute to a Facility Account Manager. If notice is timely received, Clipboard Health will reach out to the facility via call or email no later than 5:00 pm Pacific Time on the day following the receipt of the dispute to verify the accuracy of the invoice and make any adjustments. If notice is not timely received by Clipboard Health, the facility is presumed to have waived any objections to the invoice and the right to dispute the charges on the invoice.  

Disputing an Invoice

If the facility wishes to dispute any invoice, it must be done within 15 days following receipt of the emailed invoice. The facility can respond to the email (billing@clipboardhealth.com) and include a detailed explanation of the dispute. If notice is timely received, Clipboard Health will reach out to the facility via call or email no later than 3 business days on the day following the receipt of the dispute to verify the accuracy of the invoice and make any adjustments. If notice is not timely received by Clipboard Health, the facility is presumed to have waived any objections to the invoice and the right to dispute the charges on the invoice. 

Important Note on Late Payments

All late payments will bear interest at the lesser of the rate of 1.5% per month or the highest rate permissible under applicable law, calculated daily and compounded monthly. Facilities also will reimburse Clipboard Health for all reasonable costs incurred collecting any late payments, including, without limiting, attorneys’ fees and costs. Clipboard Health is entitled to suspend the provision of any services to terminate the agreement.

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