How We Work

As a global, remote company, our teams observe different schedules: some work asynchronously, some work in shifts, and some reunite around a shared timezone. If you would like to learn more about the working hours for a specific role, please refer to the job description or ask your interviewer(s) for more details. Here are a few key components of our culture and what you can expect working with us:

Reading and Writing

As a distributed company, our main means of communication is through writing. We hold the philosophy that writing is thinking, and through the writing process, we not only learn a lot about the business and ideas to continue its growth, we learn a lot about ourselves and how we think about, and approach, important business problems. Every role here, from Customer Support Agent to Sales Representative, to Engineer, to Product Manager is expected to contribute written work.

Transparency

We work openly to facilitate mutual learning. We acknowledge that sometimes people are afraid to talk in public forums (like public slack channels) because they’re thinking “But what if I hurt someone’s feelings”? We’re generally a low ego place where folks are more interested in the right answer than their own answer. So, rather than gingerly sidestepping possible issues of “stepping on toes” by, for example, sending a private DM, just have the conversation bravely in a public channel, so that we can have these conversations out in the open. You wouldn’t want to lose out on learning or deprive others of it.

A Bias for Action

We move quickly to deliver the best possible experience for our customers. We don’t wait for a problem to become a problem. We constantly look for clues in the work we do, and when we discover a bad clue, we move quickly to execute a solution.

Feedback

We are a culture built on consistent, real-time feedback. Feedback is the main tool we can leverage to help each other grow. We deliver feedback regularly, utilizing tools like Leapsome for written feedback, grading scales for document quality, and a 1-5 numeric scale for annual performance reviews.

Values-Driven

When we talk about company values, it’s not just a word you see written on the wall somewhere. We live and breathe our values every day. They drive everything we do, and they set the standard for what customers should expect from us, what we should expect from each other, and what we should expect from ourselves.

Our Hiring Philosophy

We take it seriously

At Clipboard Health, we take hiring seriously. Our managers dedicate more than half of their time to hiring and our top performers are all actively involved in the hiring process, whether they review the case studies you submit, participate in interviews, or review candidate experiences to make the process better and faster.

Why do we have case studies?

Case studies are the bread and butter of our hiring machine. Every job at Clipboard includes a case study at some point in the hiring process. The reason why we place so much emphasis on case studies is not only to give you a chance to show off your skills but also to allow you to make an informed decision on joining us by seeing the kind of work that you would be doing on a day-to-day basis.